Refund Policy

Any donations made to the technology Platform Care Guru Foundation via any mediums cannot be refunded, unless it is in accordance with this refund policy. All donations and payments are final and cannot be refunded. Refunds will be issued only in the following exceptional circumstances:

• a. If a campaign has been identified and declared fraudulent or violating the terms agreed and if no funds have yet been transferred to the beneficiary of the campaign or hospital.
• b. A payment or a donation has been identified to have been initiated via a stolen or unauthorised debit or credit card not belonging to the donor and he/she wishes to claim a refund.
• c. In the unfortunate event of the patient's death after the funds raised on the fundraiser are used to settle unpaid hospital bills and thereafter for reimbursements to the patient's family for the expenses incurred by the family for the patient's treatment, if no such bills/reimbursements are remaining, the donors of the fundraising campaign shall have the option to seek donation refund or appropriate said donation to help another patient on the Platform.

All refunds are credited to the original payment method in 5 - 10 working days.